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Protected payment

At present, there are two options for making a protected transfer:

  1. Code-protected;
  2. Time-protected.

Code-protected transfer.

When transferring funds, you can secure the transfer with a protection code. In essence, it is a password required for receiving the transfer.

To make such a transfer, you select the corresponding check box in the transfer window, choose and specify a protection code and also the protection time. (It is also possible to configure the program to generate protection codes automatically. To enable automatic generation of protection codes you should select "Tools" - "Settings" - "Security" - "Automatic generation of protection code.")

After that you will receive confirmation request , click "Yes" and follow the instructions.

Please, enter simbols and click "yes"

If you have enabled confirmation via enum, you will see the folowing window :

In this case, the recipient will receive the funds and see them, but won't be able to use them until he/she enters the protection code. If he/she does not enter the code within the time period specified by you (the protection time), then the funds will be returned to your purse.

You can use this function in various ways. For example, when buying an item, you transfer funds using this method and let the merchant know the protection code upon the delivery of the article you bought (services provided, etc).

Most places for adding/withdrawing funds to/from the system use this option and ask their clients to transfer funds to them using a protection code. Upon coming to the office and stating the code, the sender thereby acknowledges that he/she has made the transfer (as well showing his/her passport).

Please note: We never ask our clients to enter the protection code a second time, neither on the website nor in any other place whatsoever. Be careful. We do not charge any additional fee for using a protection code.

Time-protected transfer.

When transferring funds, you can use time protection, so that the transferred funds become available to the recipient automatically after a specified time period expires.

To make such a transfer, you select the corresponding check box in the transfer window and specify the protection time period (the period can vary from 1 to 120 days). When making a time-protected transfer, you do not need to specify a protection code.

After that you will receive confirmation request , click "Yes" and follow the instructions.

Please, enter simbols and click "yes"

If you have enabled confirmation via enum, you will see the folowing window :

In this case, the recipient will receive the funds and see them, but will not be able to use them until the protection time period expires.

Time-protected transfers are not returned.

Time protection can be useful when paying for services which take time to be executed. For example, you agreed with a web designer that he/she would create a website for you in 7 days. You transfer funds to him/her with 10-day protection, and if the site is not ready after 7 days, you still have three more days before submitting the case to the Arbitration service. We also recommend you look at how to make deals via the Arbitration service. This will make it much easier to prove any default on obligations.

All claims must be submitted via the WebMoney Arbitration service.