Troubleshooting while renewing your personal certificate with Internet Explorer
If the process of generating the personal certificate for your WMID in Internet Explorer hangs up with a message "This certificate is being installed....."
You can get the certificate as follows: 1 Launch the MMC console by clicking on "Start" and typing "mmc" in the search filed
The console will be launched
2 After launching the console click on "add snap-ins" item
3 Choose the "Certificates" item and add it
4 Then you need to proceed to the "Сertificate Enrollments Requests" section and make sure that the requests for certificates are saved
6 After receiving the public part of the certificate (*.cer file) you have to import it
In the Certificate Import WIzard choose the file sent to you by the Technical Support
After having imported the public part your personal certificate is ready for export to a file.
You have to export this certificate to a file, and after that you will be able to install to the browser you wish to launch WM Keeper WebPro in.