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Questions and answers
Frequently asked questions¶
Questions on usage of WM Keeper WinPro (Classic)¶
- Registering WM Keeper WinPro - Step-by-step instruction
- Activation — More information about activation of WebMoney Keeper WinPro
- Serious error when receiving command — WM Keeper WinPro (Classic) notification
Questions about WM Keeper WebPro (Light)¶
- Registering WM Keeper WebPro in Microsoft Internet Explorer
- Registering WM Keeper WebPro in Mozilla Firefox
- Registering WM Keeper WebPro in Opera
- Registering WM Keeper WebPro in Safari
- Registering WM Keeper WebPro in Konqueror
- Personal certificate reinstallation
- Cannot create a purse in WM Keeper WebPro
- light.wmtransfer.com is not accessible
Questions on usage of WM Keeper Mobile¶
General questions¶
- How to add funds to purses and how to withdraw
- Currency exchange — How to exchange WMR into WMZ, WMZ into WMR, into currencies of other systems?
- Passports — Description of main types of passports in WebMoney Transfer system
- Protected payment — Transfer with protection code
- Multiple WMIDs per a passport — How to register and use several WMIDs
- Accepting funds — I want to accept WM on my web-site. How do I do this?
- How to make a screenshot?
Questions about WM Keeper WebPro (Light)¶
Cannot create a purse in WM Keeper WebPro¶
Make sure that you have not forgotten to specify your purse name.
The first thing you need to do is to check whether pop-ups are enabled in your browser and whether new pages open in new window.
If the process stops on the step for setting up purse name, this means that Java scripting is disabled or is incorrectly configured.
Recommendations for configuring Internet Explorer.
If you have already accepted the notification about the purse service but the purse has not appeared, do not be surprised. WM Keeper WebPro (Light) runs in the browser window you need to update the data by clicking the "Refresh" button.
light.wmtransfer.com is not accessible¶
If, when navigating to https://light.wmtransfer.com, instead of your purses you see the message "To access LIGHT.WMTRANSFER.COM you need a client certificate", then the instruction provided below is not for you. It means that you do not have a personal passport - read the information provided there to know how to get one.
For a start check whether HTTPS protocol is enabled in your browser. Go to https://www.microsoft.com.
If the link does not open it means there is a problem either in the settings of your browser or Port 443 is closed which is required for HTTPS connection.
Check the Recommendations for configuring Internet Explorer.
If you have applied the recommended settings and it did not help contact your provider (system administrator). Find out, whether Port 443 is actually closed and ask to open it.
If https://www.microsoft.com opens and https://light.wmtransfer.com - does not open do the following:
1) Check the settings of Internet Explorer with the ones specified above.
2) Re-install WebMoney Transfer root certificate.
If the problem remains contact Technical Support.