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The activation code is required each time after a PC, an operating system, or any of their parts (e.g., a driver, system applications, etc.) were changed. You have to enter the received activation code only once; if you have the activation code input window it means a new activation code was generated and sent by our server to your e-mail or to your telephone as SMS message.
If you have not received the activation code during 10 – 20 minutes, please e-mail us to: support@webmoney.ru, specify your WMID in the e-mail and request the activation code to be sent manually. The message must be sent from the e-mail address specified in the Keeper. If you have lost the e-mail access, see No e-mail access for receiving the activation code.
You can also follow the recommendations below and try solving this problem by obtaining the e-mail box access:
Ensure that it has been at least 15 minutes after you have requested the code (the e-mail with the code is sent by our server immediately upon request, but e-mail delivery can take some time). Check the e-mail in “Suspected Spam” and “Spam” folders, since your e-mail server could consider the activation code to be spam and move it to any of these folders. Open your e-mail settings and add support@webmoney.ru e-mail to the White list or Trusted list.
Quit the software and run it again; the activation code will be sent to you again automatically.
If you still haven’t received the activation code e-mail, cancel entering the activation code, then click Menu – Settings – About Myself, and in the “Options” tab, check the e-mail you have chosen to receive the code. If you have lost the e-mail access, see No e-mail access for receiving the activation code.
We also highly recommend to contact your provider to find out why you haven’t received the e-mail sent to you (from support@webmoney.ru), and what you have to do to automatically receive the activation code quickly the next time.
You can set up your security system to allow sending the activation code to your mobile phone as SMS or voice message at security.webmoney.ru (Security Service) by enabling “Send WebMoney Keeper activation code to telephone” option.
Category: WM Keeper Classic, Security
This article in other languages: Русский